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Junior Support Infrastructure Analyst

Job details

General information



Vacancy location


UK, South East, London

Vacancy details




This is an exciting opportunity to join an established and highly respected onsite Infrastructure team within the world’s largest privately owned insurance broker. As a Junior Support Analyst you will be expected to provide support to colleagues across the business.

As a Junior Support Analyst this role will progress from a 1st to 2nd line support position.

Key Tasks and Responsibilities:

  • Installation of all IT relation equipment and or software.
  • Log Incidents/ Service and Change requests using the Ivanti service desk software.
  • Complete service desk workload in accordance with Technology SLA’S and procedures, escalating any outside your skill set.
  • Provide cover for other team members and ad hoc duties when requested by Management.
  • Deliver a continuous high level of customer service-in accordance with the Lockton ethos 'We live Service'.
  • New starter Laptop / PC builds
  • Meeting Room AV / VC / whiteboard support
  • Desk-side assistance / face-to-face / IT advocate
  • Windows 10 / Office 2016
  • Mobile devices / Airwatch
  • Active Directory / users / computers / security groups
  • Basic Exchange administration
  • Software deployment tools, including 3rd party updates
  • Printing troubleshooting
  • Remote support tools

Candidate Profile

Candidate Profile


Successful applicants will demonstrate a broad spectrum of technical experience and knowledge including, but not limited to: 

  • Analytical and problem-solving skills, including research and investigation and product evaluation
  • Professional and presentable
  • Articulate
  • Customer facing experience
  • Ability to build and maintain good business relationships
  • Ability to communicate effectively and professionally both verbally and in writing
  • Ability to manage time, prioritise and ensure that deadlines are met without compromising quality.
  • Capacity to escalate as appropriate.
  • Flexible working hours when required