Junior Support Infrastructure Analyst

Job details

General information



Vacancy location


UK, South East, London

Vacancy details



  • As a member of the Infrastructure team to participate in all areas of first/second and line user support for all installed systems.
  • Key Tasks and Responsibilities:
  • Installation of new equipment.
  • Log Incidents/ Service Requests/ Problems /Changes using the Service desk software.
  • Complete service desk workload in accordance with Technology SLA’S and procedures, escalating any outside your skill set.
  • Assist in day to day Infrastructure tasks.
  • Ensure daily tasks carried out effectively and responsibly, to agreed service levels, escalating any failures.
  • Provide cover for other team members and ad hoc duties when requested by Management.
  • Deliver a continuous high level of customer service- 'We live Service'.
  • Log into the call centre on arrival, logout at the end of the day.

Skill set

  • Taking ownership of 1st\2nd line tickets
  • Laptop\PC builds
  • Meeting Room AV\VC support
  • Deskside assistance\face to face\IT advocate
  • Admin tasks such as report running and asset management
  • AV\SEP reports
  • Windows 10\Office 2016
  • WebEx\WebEx Teams support
  • Mac OS skills
  • Mobile devices\Airwatch reports
  • Teem - Meeting room display support
  • Sharefile\Reports
  • Aruba\Wi-Fi basic admin
  • Active
  • Directory\users\computers\security groups ect
  • Basic Exchange administration
  • Software deployment (PDQ). keeping environment up to date with
  • Windows\3rd party updates
  • Printing\troubleshooting

Candidate Profile


  • Understanding the general and legal principles applicable to insurance.
  • Working knowledge of the computer desktop software provided by Lockton.
  • Understanding of and adherence to Lockton standards and procedures.
  • Ability to build and maintain good business relationships and influence outcomes where appropriate.
  • Ability to communicate effectively and professionally both verbally and in writing
  • Ability to manage time, prioritise and ensure that deadlines are met without compromising quality.
  • Analytical and problem-solving skills, including research and investigation and product evaluation.
  • Effective delegation and capacity to escalate as appropriate.
  • Knowledge of the resources available within Lockton and how to source such services.
  • Work in support of other team colleagues.
  • Show a flexible approach to change.
  • Ability to achieve set individual and team goals and objectives.
  • Adopt right first time approach.
  • Relevant technical IT expertise to fulfill assigned tasks & responsibilities.
  • Ability to advise and coach Associates in the use of Lockton IT systems.
  • Understanding of IT change control and impact analysis protocols.
  • Flexible working hours when required.