An opportunity has arisen for an experienced Terrorism Technician / Account Manager to join our Crisis Management team, playing a vital role in supporting our brokers and associates with day-to-day account coordination, technical documentation, and client communications.

Our Terrorism book is global and incredibly diverse, including direct and facultative business. This is an exciting opportunity to grow your career in a dynamic, collaborative, and supportive environment with Lockton - the world's largest privately owned insurance brokerage.

Key Responsibilities

• Support brokers and account managers by producing slips, endorsements, and essential documentation.
• Act as a point of escalation for colleagues within the team, and support the continual development of the Terrorism account management team.
• Maintain accurate, consistent data on internal systems for workflow and reporting.
• Collaborate with TSG and IBA teams to ensure timely invoicing, chase outstanding premiums, and facilitate insurer payments.
• Review and send accurate documentation to clients.
• Assist on key accounts under the guidance of senior account managers.
• Attend client meetings and contribute to service delivery.
• Work closely with broking and wordings teams to ensure seamless processes.
• Monitor PPWs and manage extension requests.
• Ensure all service level agreements and KPIs are consistently met or exceeded.

• Previous experience in handling Terrorism business is essential
• Strong attention to detail and excellent organisational skills.
• Sound technical knowledge of slips, contracts, and insurance wordings.
• Confident communicator—both written and verbal.
• Committed to continuous learning and personal development.
• A client-first mindset with a drive to exceed expectations.
• A commitment to excellence and team collaboration.