The purpose of this role is to support the service delivery of client accounts across the People Solutions practice. Responsible for the development of client relationships, managing benefit reviews/placements and ensuring services are coordinated and delivered effectively.

• Understand clients benefit requirements and provide advice on insurers services, coverage and pricing

• Deliver day to day servicing to support retention and development of the business

• Prepare risk specifications, manage scheme accounting, run census data audits and ad-hoc consulting projects

• Ensure renewal timelines are met, market reviews undertaken and policies placed in advance of renewal

• Review service disruption/dissatisfaction and implement appropriate actions with carriers to resolve

• Support the broader development of insurer relationships

• Ensure compliance requirements and internal controls are fully met

• Oversee delivery of claims and underwriting activity

• Co-ordinate the use of other Lockton specialist teams where required

• Proven experience in SME benefit broking/consulting environment

• Principal focus on healthcare and group risk insurances (ideally both)

• Exceptional client relationship skills

• Ability to manage time effectively focusing on priorities, targets and deadlines

• Good critical thinker and able to distil complex issues down into clear, actionable recommendations

• Demonstrate a desire to learn, a proactive approach and ability to research information