The purpose of this role is to support the service delivery of client accounts across the People Solutions practice.

Responsible for the development of client relationships, managing benefit reviews/placements and ensuring services are coordinated and delivered effectively.

Key Tasks & Duties

• Understand clients benefit requirements and provide advice on insurers services, coverage and pricing
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  Deliver day to day servicing to support retention and development of the business
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  Prepare risk specifications, manage scheme accounting, run census data audits and ad-hoc consulting projects
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  Ensure renewal timelines are met, market reviews undertaken and policies placed in advance of renewal
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  Review service disruption/dissatisfaction and implement appropriate actions with carriers to resolve
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  Support the broader development of insurer relationships
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  Ensure compliance requirements and internal controls are fully met
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  Oversee delivery of claims and underwriting activity
  Co-ordinate the use of other Lockton specialist teams where required

Skills & Knowledge

• Proven experience in UK SME benefit broking/consulting environment
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  Principal focus on healthcare and group risk insurances (ideally both)
• Exceptional client relationship skills
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  Ability to manage time effectively focusing on priorities, targets and deadlines
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  Good critical thinker and able to distil complex issues down into clear, actionable recommendations
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  Demonstrate a desire to learn, a proactive approach and ability to research information