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Business Operations Manager

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Job details

General information

Reference

003971  

Vacancy location

Location

Malta, Malta, Malta

Work Place

Hybrid

Region

Europe

Vacancy details

Job Profile

Lockton - Experienced Professional

Title

Business Operations Manager

Description

About the Role

The responsibilities include, but are not limited to, the following:

  • Support the CEO and senior management in ensuring that Lockton’s Policies and Procedures are clearly understood and effectively implemented.
  • Lead the annual budgeting process efficiently and in a timely manner.
    Monitor financial performance against budget, liaising with the central Finance team as needed and work with leadership to address variances with appropriate action plans.
  • Coordinate Internal and External Audit activities.
  • Carry out and report monthly QAFAs (Quality Assurance File Audits) in conjunction with the Compliance Officer.
  • Effective adoption and implementation of Group and Company policies and procedures.
  • Work with the UK Branch Manager and provide support in oversight and monitoring of Branch activity. This may require occasional travel to the UK.
  • Support coordination and oversight of outsourcing agreements and supplier documentation.
  • Coordinate local insurance policy renewals.
  • Maintenance of Business Continuity and other business‑critical plans and co-ordination of any testing.
  • Work closely with the CEO and HR Business Partner to support HR initiatives, and development.
  • Ensure compliance with health and safety procedures and workplace standards.
  • Coordinate provision of management information required for Exec meetings.

Candidate Profile

About You — Knowledge & Expertise

  • Excellent interpersonal skills with the ability to build and maintain strong relationships with stakeholders and Associates.
  • Strong understanding of internal company functions and the ability to navigate relevant support functions effectively.
  • Effective delegation, time management, and prioritisation skills.
  • Commitment to personal and team performance to the highest standards.
  • Ability to compile, analyse, and interpret financial data to support decision‑making.
  • Strong problem‑solving skills, including handling complex or unusual issues and developing actionable solutions in partnership with senior leadership.
  • Competence in developing and implementing internal controls and procedures to support operational excellence and client satisfaction.
  • High attention to detail with strong analytical capabilities.
  • Ability to prepare high‑quality reports on a monthly or ad‑hoc basis.
  • Proficiency in Microsoft Office (Word, Excel, Outlook), including intermediate spreadsheet/database skills.
  • Willingness to continue learning through formal and informal development opportunities.
  • Knowledge of commercial insurance products and London market insurance processes will be considered an asset.

Salary & Benefits

  • Competitive salary and bonus.
  • Car allowance.
  • Agile working policy.
  • Statutory holidays plus one additional day for your birthday (to be taken within one week either side).
  • Additional benefits including Private Medical Insurance and Life Cover.

About The Position

About You — Knowledge & Expertise

  • Excellent interpersonal skills with the ability to build and maintain strong relationships.
  • Attention to detail with strong analytical capabilities.
  • Effective delegation, time management, and prioritisation skills.
  • Commitment to personal and team performance to the highest standards.
  • Strong problem‑solving skills, dealing with queries in a timely manner,  including handling complex or unusual issues and developing actionable solutions in partnership with senior leadership.
  • Competence in developing and implementing internal controls and procedures to support operational excellence and client satisfaction.
  • Ability to prepare high‑quality reports on a monthly or ad‑hoc basis.
  • Proficiency in Microsoft Office (Word, Excel, Outlook), including intermediate spreadsheet/database skills.
  • Willingness to continue learning through formal and informal development opportunities.
  • Knowledge of commercial insurance products and London market insurance processes will be considered an asset.

Custom section 3

Scheduled

Full Time Permanent


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