To provide programme design, placement, marketing and consultancy services in respect to Lockton MENA’s clients, in line with agreed account strategies, and in accordance with Lockton operating procedures.

To provide account management services for an allocated portfolio of clients, and to aid in the overall service provision to clients ensuring that the business is retained and developed.

• Keep abreast of (re)insurance market developments and communicate to the team as appropriate.

• Constantly monitor the markets in order to consider and communicate to the team any adjustments to appropriate placement strategy for Lockton.

• Manage market relationships at both an operational and strategic level.

• Remain consistent, available and have a ‘can-do’ attitude towards clients, markets, and colleagues.

• Understand clients risk profile, business needs and exposures to provide advice on coverage, programme pricing and retention strategy.

• Obtain quotations for new business opportunities. Show structuring capabilities. 

• Provision of the day-to-day servicing of allocated renewal accounts and/or clients to support retention and development of the business.

• Manage the provision and placement of (re)insurance renewals for clients in accordance with team strategy and Lockton procedures. Show re-structuring capabilities, where necessary.

• Effective and timely management of all renewals to ensure completion by the due date.

• Escalate any issues on ongoing new accounts, or renewals.

• Preparation and issuance of appropriate coverage documentation, including wordings and placement slips within agreed contract certainty deadlines.

• Assist with the resolution of account and client queries and/or service issues internally, with (re)insurers and other third party providers as necessary.

• Following completion of placement, ensure invoicing is done on agreed timescales in line with Lockton operating procedures and contract certainty requirements. 

• Initiate and attend client meetings and internal strategy meetings, where required.

• Ensure production targets are achieved in line with expectations of the line manager and/or senior leadership team.

Provide excellence in service to our clients, our Markets, & our associates

• Shows a thorough knowledge of the client’s business requirements.
• Identifies potential problems and solves in light of knowledge of client and market.
• Fosters open communication in all directions.

Provide commitment to the development of ourselves and our associates

• Learns quickly and applies new learning to all relevant situations.
• Demonstrates flexibility.
• Maintains the highest ethical standards within themselves and their teams.
• Guides, persuades, and motivates associates to embrace our culture and ethics.
• Is approachable and receptive to associate concerns and suggestions
• Recognises exemplary associate performance.
• Completes appraisals on time
• Tracks and monitors completion of all mandatory learning
• Delivers effective performance management.

Be Committed to enabling financial success

• Manages to professional standards
• Identifies growth opportunities
• Tracks and monitors cash management to ensure performance is within agreed standards.

Drive service excellence, efficiency, and productivity through effective business operational processes

• racks and monitors compliance with all legal and regulatory requirements
• Identifies improvement opportunities and evaluates risks, benefits, and costs enabling decisions to be made regarding change.
• Meets agreed schedules and deadlines
• Adapts quickly and positively when situations require change

 *for this role you must be able to speak Arabic*