Purpose of the role

As a Digital Analyst, you will play a pivotal role in bridging the gap between business needs and digital solutions. You will be responsible for analysing digital processes, identifying improvement opportunities, and translating business requirements into actionable insights and recommendations. By collaborating with various stakeholders - including function owners, business units, IT teams, and management - you will ensure the successful delivery of digital solutions that drive operational efficiency and align with overall company objectives.

Your Responsibilities

Business Process Analysis and Optimization

Work closely with department heads, product owners and business stakeholders to analyse current business processes, workflows, and systems within the insurance brokerage operations.

Identify inefficiencies, bottlenecks, and opportunities for process improvement across underwriting, claims, client services, and operational functions.

Requirements Gathering and Documentation

• Gather, document, and analyse business requirements from stakeholders across various departments including underwriting, claims, client services, and operations.
• Translate complex business needs into clear, detailed functional specifications and business requirement documents.
• Create comprehensive process maps, workflow diagrams, and system documentation.

Stakeholder Engagement and Communication

• Coordinate with product owners, business users, management, and IT teams to gather accurate requirements and understand business needs.
• Facilitate workshops, interviews, and meetings to elicit requirements and validate solutions.
• Act as the primary liaison between business stakeholders and technical teams, ensuring clear and effective communication.

Data Analysis and Reporting

• Analyse business data to identify trends, patterns, and insights that support decision-making processes.
• Develop and maintain business intelligence reports, dashboards, and metrics to monitor key performance indicators (KPIs).
• Conduct gap analysis to identify discrepancies between current state and desired future state.

Solution Design and Implementation Support

• Work in an Agile environment to support project planning, execution, and delivery of business solutions.
• Collaborate with IT teams and vendors to design and implement system enhancements, new applications, and process improvements.
• Participate in user acceptance testing (UAT) and ensure solutions meet business requirements and quality standards.

Change Management and Training

• Support change management initiatives by assessing the impact of proposed changes on business operations.
• Develop training materials and documentation for end-users on new processes and systems.
• Facilitate training sessions and provide ongoing support during system implementations and process changes.

Required Qualifications

Experience

• Proven experience as a Digital Analyst, Business Analyst, or similar role for 5-8 years, preferably in the insurance or financial services industry.
• Demonstrated success in analysing business processes, gathering requirements, and supporting successful project implementations.
• Experience working in Agile development environments and supporting cross-functional teams.

Technical Skills

•  Strong understanding of digital analysis methodologies, tools, and best practices.
• Proficiency in creating detailed business requirements, process documentation, and functional specifications.
• Experience with business analysis tools and methodologies (e.g., JIRA, Confluence, Visio, Lucidchart).
• Proficiency in data analysis tools and techniques (e.g., Excel, SQL, Power BI, Tableau).
• Knowledge of process modelling techniques (e.g., BPMN, UML, flowcharting).
• Proficiency in design and prototyping tools (e.g., Figma or Sketch, Adobe XD, Balsamiq).
• Understanding of UX/UI design principles and user-cantered design methodologies.
• Understanding of system development lifecycle (SDLC) and Agile methodologies.

Industry Knowledge

• 3-5 years of experience in insurance and reinsurance industry operations.
• Understanding of insurance brokerage processes including quotation, underwriting, claims, policy administration, and client services.
• Knowledge of insurance industry regulations and compliance requirements.

Preferred Qualifications

Education

• Undergraduate degree in Business Administration, Information Systems, Finance, or a related field.
• Advanced degree (MBA, Master's in Business Analysis, or related field) is a plus.
• Background in UX/UI design or Human-Computer Interaction is beneficial.

Certifications

• Certifications in Digital Analysis or Business Analysis are highly desirable (e.g., CBAP, CCBA, PMI-PBA).
• Certifications in process improvement methodologies (e.g., Lean Six Sigma, BPM) are a plus.
•  ITIL certification or similar IT service management credentials are beneficial.

Soft Skills

• Excellent communication and interpersonal skills, capable of building strong relationships with stakeholders at all levels.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to translate complex business concepts into clear, actionable recommendations and visual solutions.
• Strong facilitation and presentation skills with ability to communicate design concepts effectively.
• Creative thinking and design sensibility for developing user-friendly solutions.

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About Lockton MENA

Headquartered in Dubai (UAE), with 400+ associates providing (re)insurance and people solutions, we have strength in handling major corporate clients in UAE and throughout the region. Offering innovation in our solutions, we service clients across the Middle East, North Africa and Pakistan customising the best protections for them. 

Lockton MENA was the first broker to achieve its own Lloyd’s Broker license in the Middle East and holds an exclusive global partnership with the Chartered Insurance Institute (CII) under the International Professional Partner Firm (IPPF), demonstrating high professional standards and best practices, that distinguish the company among its peers in the industry. 

From our headquarters in Dubai, Lockton MENA has expanded operations into the UAE, Egypt, Jordan, Morocco and Oman.