Working at Lockton

At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented, and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.

Purpose of the role

As a Digital Delivery Manager, you will play a crucial role in executing the delivery of digital products and projects. You will be responsible for coordinating project timelines, managing resources, and ensuring successful delivery on time, within scope, and budget while working closely with Digital Product Owners to align delivery plans with their product roadmaps. You will ensure efficient execution of digital initiatives across Lockton MENA operations.

Your Responsibilities

Agile and Iterative Delivery

• Implement and manage Agile methodologies (e.g., Scrum, Kanban) to ensure iterative and efficient delivery.
• Facilitate sprint planning, daily stand-ups, retrospectives, and other Agile ceremonies
• Ensure that deliverables are produced on time and meet quality standards.

Project Management

• Create and maintain detailed project plans, scheduled, track milestones and deliverables for product releases and updates.
• Coordinate the planning and lead the execution, and delivery of digital projects and solutions.
• Collaborate with product owners and define project scope, goals, and deliverables.
• Develop and manage project timelines, budgets, and resources.
• Monitor and control project budgets, ensuring that costs are managed effectively.
• Support product owners and head of digital to develop and manage delivery pipeline of enhancements, improvement, and new products & solutions.

Risk Management

• Identify, assess, and mitigate risks that could impact project delivery.
• Develop contingency plans and escalate issues as necessary.
• Ensure compliance with relevant regulations and standards.

Team & Resource Management

• Collaborate with cross-functional teams including product owners, partners/ vendors, and business stakeholders to manage and allocate resources effectively and efficiently.
• Ensure effective communication and collaboration among team members.
• Identify resource needs and manage recruitment or allocation as necessary.

Quality Assurance and Process Improvement

• Ensure delivered products meet acceptance criteria defined by product owners and stakeholders.
• Implement testing and validation processes for digital products
• Implement and maintain delivery best practices and project management standards.
• Conduct retrospectives and capture lessons learned for continuous improvement.

Team & Resource Management

• Collaborate with cross-functional teams including product owners, partners/ vendors, and business stakeholders to manage and allocate resources effectively and efficiently.
• Ensure effective communication and collaboration among team members.
• Identify resource needs and manage recruitment or allocation as necessary.
• Quality Assurance and Process Improvement
• Ensure delivered products meet acceptance criteria defined by product owners and stakeholders.
• Implement testing and validation processes for digital products
• Implement and maintain delivery best practices and project management standards.
• Conduct retrospectives and capture lessons learned for continuous improvement.

Reporting and Stakeholder Management

• Act as the primary point of contact for stakeholders, including business, leadership, and external partners on product and solution
• Manage stakeholder expectations and ensure alignment on project goals and deliverables.
• Prepare and deliver periodic project reports summarizing delivery status, milestones achieved, and upcoming deliverables.
• Present project progress and performance metrics to organization top management on regular basis.
• Escalate critical issues, risks, and blockers to senior leadership with proposed resolution plans.
• Maintain executive dashboards and status reports for portfolio visibility at management level.

Required Qualifications

Experience

• Proven experience as a Digital Delivery Manager, Project Manager, or similar delivery role for 5-8 years.
• Demonstrated success in delivering digital projects on-time and on-budget.
• Experience coordinating with product owners and cross-functional teams.

Technical Skills

• Proficiency in project management tools (JIRA, Confluence, MS Project, other planning tools).
• Understanding of Agile and Scrum delivery methodologies.
• Basic knowledge of software development lifecycle and digital product delivery.
• Industry Knowledge
• 2-3 years of experience in insurance or financial services industry preferred.
• Understanding of digital product development processes.

Qualifications

• Undergraduate degree in Project management, Information Systems, or related field.
• PMP, Scrum Master, or equivalent project management certification.

Soft Skills

• Ability to work in dynamic and ever-changing priorities
• Strong organizational and time management skills.
• Excellent communication skills for coordinating between teams.
• Ability to manage multiple projects simultaneously.
• Problem-solving skills for addressing delivery challenges.

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About Lockton MENA

Headquartered in Dubai (UAE), with 400+ associates providing (re)insurance and people solutions, we have strength in handling major corporate clients in UAE and throughout the region. Offering innovation in our solutions, we service clients across the Middle East, North Africa and Pakistan customising the best protections for them. 

Lockton MENA was the first broker to achieve its own Lloyd’s Broker license in the Middle East and holds an exclusive global partnership with the Chartered Insurance Institute (CII) under the International Professional Partner Firm (IPPF), demonstrating high professional standards and best practices, that distinguish the company among its peers in the industry. 

From our headquarters in Dubai, Lockton MENA has expanded operations into the UAE, Egypt, Jordan, Morocco and Oman.