Due to a recent internal promotion we are recruiting the role of Retail Head of Casualty into the Lockton London Retail leadership team. 

The Head of Casualty role will be responsible for leading the Casualty Placement team. The role will define and execute the long-term strategy for the Casualty Placement team, responsible for driving strategic growth and exceptional client service. This role leverages extensive expertise in casualty insurance to develop and manage complex accounts, manage the team, and drive team efficiency through innovative solutions. The Head of Casualty will also continuing to develop senior insurer relationships for the benefit of our clients and the LLP.

Leadership and Development:

• Manage Casualty placement brokers, providing guidance on programme analysis, negotiation strategies, cover guidance and optimisation of innovative programme structure.

• Develop the Casualty team in offering constructive feedback and enhancing professional development taking all management responsibilities and supporting team with development of objectives, 3-5 year planning etc.

• Provide constructive feedback and coaching on specific client situations or challenges.

• Build and drive training on best practices, technical expertise & softer skills to the benefit of the team & wider Lockton.

• Manage workloads, accountability and responsibilities for Casualty Placement   

 Strategy 

• Actively contribute to the Retail strategy of Placement – including identifying and executing on opportunities for revenue growth, margin improvement and process improvement to support the growth of the Retail business.

• Partner closely with Head of Property to align strategic approach across the Placement teamSupport Head of Placement providing critical thinking around strategic direction, operational efficiencies, and general enhancements to continue to drive excellence within the team.

• Partner with Producers to support New Business and RetentionHold senior insurer relationships for the benefit of our clients and the LLP.

• Work closely with Market Management team to support strategic insurer relationships.Support MMG strategy, namely surveys and insurer pipelining.

• Work closely with the Producers and Service teams to lead the development and execution of strategic programme reviews

• Collaborate with Risk Practices across the LLP to drive innovation.

Behaviours, People & Culture

• Provide excellence in service to our clients, insurers, & our associates
• Influences major clients and is seen as an expert advisor to their business.
• Accesses and organises associates to deliver and exceed client requirements.
• Develops and implements strategies to deal with difficult client situations.
• Implements and executes by translating strategy into action.
• Communicates effectively to influence others and deliver results.
• Provide commitment to the development of our associates
• Build effective team focusing on fostering Lockton culture.

You must act with integrity, due care, skill and diligence placing the customer first and ensuring best outcomes and treating customers fairly and with respect. 

Competencies

• Full working coverage knowledge of all Casualty  
• Exceptional team leadership skills, the ability to galvanise and create a cohesive team.
• Ability to attract the best talent.
• Ability to identify opportunities for business development and pursue with success. 
• Ability build and maintain excellent business relationships with clients, insurers and associates.
• Ability to prepare an execute strategic direction and thought leadership.  
• Exceptional presentation skills in both preparation and execution.
• Professional and tactful negotiation and persuasion skills to achieve objectives.