We are looking for a Claims & Risk Management Assistant to join the Healthcare Team. 

You would be responsible for the complete claims process, under the instruction of senior advocates including:

• Setting up first advice and subsequent claims handling for medical / dental claims
• Acknowledgement to clients, management of KPI database and ensuring KPI performance is acceptable
• Occasionally provide input and advice to clients on claims progress, manage expectations and support their needs
• General advice to clients
• Progressing towards assisting with acylation of simple quarterly claims meetings

You should ideally have a healthcare background (preferable dental) with experience of governance and risk management

Insurance claims handling experience

Excellent attention to detail

Strong numerical skills

Critical thinker with analytical and problem-solving skills

Ability to work autonomously and as part of a team

Ability to adapt to a fast-paced environment 

Ability to adapt to new systems / processes quickly

Proficient in Microsoft software applications, in particular, Excel/ PowerPoint

Ability to build and maintain good business relationships with clients, insurers and associates

Ability to communicate effectively and professionally both verbally and in writing with clients, insurers and other associates

Ability to manage time, prioritise and ensure that deadlines are met without compromising quality

Demonstrated ability to instill confidence with clients where applicable

Lockton is the world's largest privately held independent insurance brokerage. At Lockton, we are all about unlocking potential—your potential, our clients' potential, and ultimately our potential to deliver world-class service. If you're passionate about making a real impact and thriving in a culture where you truly belong, join us to make a difference.