• Act as a primary point of contact for clients, managing day-to-day enquiries and correspondence.
• Build and maintain strong client relationships through proactive communication and service excellence.
• Manage straightforward policy renewals and placements and support more complex renewals and placements as required.
• Build and maintain effective relationships with insurers, underwriters, MGAs, Lloyd's syndicates and international markets.
• Produce market submissions, renewal reports, and supporting statistics to facilitate successful placements.
• Support renewal planning and placement strategy development.
• Prepare and issue quotations, endorsements and renewal documentation accurately and within agreed service standards.
• Produce and maintain Market Reform Contracts (MRCs) for both renewal and new business placements.
• Ensure all documentation is completed accurately and right first time.
• Maintain service and compliance KPI standards and contribute to continuous improvement initiatives.
• Effectively manage assigned workloads and renewal pipelines.
• Take ownership of credit control for allocated accounts, proactively pursuing outstanding premiums and minimising bad debt.
• Utilise key broking systems and Microsoft office applications
• Assist with training colleagues on systems and best practices where appropriate.
• Ensure all activities comply with FCA requirements, company policies and internal governance procedures.
• Support successful QA and QAFA review outcomes through accurate record keeping and documentation standards.
• Contribute positively to team culture and foster collaborative working relationships.
• Participate actively in team meetings, sharing ideas and identifying opportunities for improvement.

• Experience in marine insurance broking, account handling or client servicing.
• Working knowledge of marine insurance products and coverages.
• Strong attention to detail and commitment to documentation accuracy.
• Experience producing insurance documentation, endorsements and renewals.
• Strong organisational and workload management skills.
• Excellent communication and relationship-building skills.
• Ability to work effectively with clients, insurers and internal stakeholders.
• Understanding of compliance and regulatory requirements within insurance.
• Experience working with Lloyd's and London Market placements.
• Understanding of MRC preparation and policy wording construction.
• Experience supporting complex renewals and placement strategies.
• Knowledge of sanctions compliance and international marine insurance requirements.

To provide exceptional client service and technical support across marine insurance accounts The Account Handler acts as a key point of contact for clients and supports the successful placement and retention of business through effective account management and market engagement.