The PMO Manager will play a pivotal role in shaping and maturing the Business Project and Programme function at Lockton Europe. This role ensures the successful delivery of strategic initiatives across Digital, IT, and Business Change teams, providing leadership with critical insights and governance. 

We are seeking a motivated and detail-oriented individual to join our team as a PMO Manager. This role will be instrumental in supporting the implementation and adoption of new processes and procedures within our new PMO while providing crucial support to our growing team of project professionals.

Reporting to the Portfolio Manager the successful candidate will play a key role in monitoring and tracking our project portfolio, coordinating with business stakeholders and project managers, managing project finances, and supporting the overall success and establishment of our project delivery function. 

• Supporting the Head of Projects & Programmes and Portfolio Manager to provide strategic oversight of the project portfolio, ensuring alignment with business objectives and regulatory requirements 

• Drive the implementation and adoption of new PMO processes and procedures within the PMO team (Business, Digital & IT), ensuring alignment with organisational goals and standards 

• Champion the adoption of the processes and procedures throughout the business, providing guidance and support to ensure communication and successful implementation 

• Support change management efforts by engaging stakeholders, facilitating training, and promoting adoption of PMO standards (where required) 

• Take ownership of the processes and procedures, including the PMO Teams site and PMO tool Monday.com, evolving them as necessary 

• Monitor and track the portfolio of projects, including project timelines, budgets, and resource allocations, to ensure projects are delivered on time and within scope 

• Manage the reporting function within Monday.com, ensuring accurate and timely reporting of project status, milestones, and risks 

• Provide direct support to senior stakeholders across the business, including preparation of meeting packs, coordination of materials, and logistical assistance for governance and steering meetings 

• Coordinate with stakeholders in the business to gather high level scope/requirements for new initiatives and projects 

• Working with the Delivery Team members and Portfolio Mgr. to manage collective risks and issues across the project portfolio, identifying potential risks and developing mitigation strategies to minimise impact 

• Co-ordinate between projects to ensure a portfolio view, identify dependencies, and facilitate collaboration and resource sharing where necessary 

• Provide support to the Head of Projects and Programmes & Portfolio Manager, including scheduling and supporting meetings, preparing presentations, and assisting with project documentation 

Essential: 

• A good understanding of the financial services/insurance industry 

• Strong data analysis and reporting skills, with experience in visualising project metrics and trends (eg: Via Monday.com) 

• Ability to influence and lead without direct authority, fostering collaboration across diverse teams. 
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• Strong knowledge of project portfolio management methodologies, processes, and controls 

• Knowledge of managing delivery across all phases of the project lifecycle 

• Delivery and detail focussed when overseeing and reporting on the PMO teams’ outputs 

• Strong independent thinking, analytical and problem-solving skills with a proactive nature and not afraid to challenge as appropriate 

• Proven ability to multitask, prioritise tasks, and meet deadlines in a fast-paced environment 

• Effective communicator with internal stakeholders at all levels within the business to understand their needs

• Able to work independently as well as collaboratively within a team with an openness to new ways of working and approaches  

Desirable:   

• London Insurance Market Broker or Underwriter experience 

• Certification in project or change management (e.g., AMP, PRINCE2) 

• Experience with project management software, such as Monday.com and financial management tools