Processing

• Multi-disciplined technical processing, incorporating
  • Premium
  • Pro rata
  • Excess of loss claims
• Experience covering all classes of business,
• Converse with clients and carriers on a technical level
• Candidates need to be able to work independently, managing priorities and supporting team colleagues to ensure customer satisfaction
• Excellent technical knowledge of the Lloyd’s and or Company Reinsurance market
• Actively builds relationships with team, internal and external clients
• Identify client’s individual requirements and work alongside them to achieve the best possible outcomes
• Participate in client and reinsurer meetings as required

Broker Support

• Risk sign down
• Prepare and maintain account statistics
• Provide support in the overall servicing of the client’s account and retention of business
• Use Electronic methods throughout full process 

Excess of Loss Claims

• Negotiate claims from initial notice, through to the settlement and closure of claims.
• Experience to cover complex claims covering all classes of business including XOL reinsurance and binders, reinsurer audit and direct including underwriter rep.
• Negotiate claims matters i.e. XPL, ex-gratia, and non-standard presentations.
• Letter of Credit, a high level understanding and the ability to complete adjustments pro-actively and in the time frames required to avoid client penalty.

IBA

• Monthly review of Aged Debt reports, chasing for due items and arranging settlement of held balances and monitoring of held balances and funding.
• Preparation and Reconciliation of Client statements and payment
• Daily allocation and monitoring of cash received

Successful applicants will ideally have prior relevant reinsurance experience in a Client Services position and be able to evidence experience in the following role requirements:

• Competent in processing all risks types, proportional, excess of loss premiums and claims
• Advantage for candidate who have experience of Salesforce and Open TWINS
• Previous IBA experience is advantageous
• Reinsurance Claims experience and understanding is a must have
• Experience with dealing with large corporate clients would be advantageous
• Ability to build and maintain good business relationships with clients, Insurers and Associates.
• Ability to communicate effectively and professionally both verbally and in writing with clients, insurers and other associates.
• Ability to manage time, prioritise and ensure that deadlines are met without compromising quality.
• Proven problem solving skills, including the ability to resolve unusual and complex issues and then devise actionable solutions.
• Demonstrated understanding of management concepts, systems and quality assurance.
• Essential in-depth knowledge of IMR, CLASS, ECF, LORS
• Knowledge of Microsoft products (Word, Excel, Outlook, PowerPoint) or similar software applications

This is a multi-disciplined technical processing role within Lockton Re, incorporating processing of Proportional and Non-Proportional accounts, Excess of Loss Premium and Claims.