An opportunity has arisen for an experienced Cyber and Technology Technical Account Manager to join our successful and growing team within our Specialty Products business. Lockton is the world’s largest independent insurance brokerage, with a unique culture of entrepreneurship, true client excellence and empowered people. This role offers an excellent opportunity to accelerate your career in a dynamic environment that values innovation, collaboration, and professional development.
The Account Manager provides day-to-day account servicing and technical support to placing brokers and team associates within the Global Cyber and Technology team and plays a key part in ensuring smooth policy and documentation administration, timely invoicing, and exceptional client service.
Key Responsibilities
- Deliver technical and administrative support to brokers and account managers, including preparing slips, endorsements, and related documentation.
- Creating, updating, and maintaining correct and consistent use of internal systems records for management reporting and workflow purposes
- Working closely with the TSG processing and IBA account teams to track invoicing production, support premium collection, and ensure timely payments to insurers.
- Review policy documentation for accuracy and issue to clients as required.
- Support the management of specific accounts under the guidance of senior Account Managers.
- Attend client meetings where appropriate to support account servicing and relationship building.
- Collaborate closely with the broking team, wordings team, and other internal stakeholders.
- Issue evidence of cover and other client communications in a timely and professional manner.
- Monitor premium payment warranties (PPWs) and request extensions when necessary.
- Deliver high-quality client service in line with agreed service levels and key performance indicators (KPIs).