An opportunity has arisen for an experienced technician to join our successful and growing Cyber team within Lockton Specialty Products.
Lockton is the world’s largest independent insurance brokerage, with a unique culture of entrepreneurship, true client excellence and empowered people. This role offers an excellent opportunity to accelerate your career in a dynamic environment that values innovation, collaboration, and professional development.
The Account Manager provides day-to-day account servicing and technical support to placing brokers and team associates across Cyber, and plays a key part in ensuring smooth policy administration, timely invoicing, and exceptional client service.
Key Responsibilities
- Deliver technical and administrative support to brokers and account managers, including preparing slips, endorsements, and related documentation.
- Maintain accurate and up-to-date records within internal systems for reporting and workflow purposes.
- Liaise with the TSG and IBA teams to track invoicing, support premium collection, and ensure timely payments to insurers.
- Review policy documentation for accuracy and issue to clients as required.
- Support the management of specific accounts under the guidance of senior Account Managers.
- Attend client meetings where appropriate to support account servicing and relationship building.
- Collaborate closely with the broking team, wordings team, and other internal stakeholders.
- Issue evidence of cover and other client communications in a timely and professional manner.
- Monitor premium payment warranties (PPWs) and request extensions when necessary.
- Deliver high-quality client service in line with agreed service levels and key performance indicators (KPIs).