Account Manager (Densura)

Since its foundation in 1966 Lockton has grown to become the world’s largest privately held independent by helping clients achieve their business objectives. Today with more than 10,000 Associates in over 125 offices worldwide, Lockton’s dynamic and innovative organisation truly embraces its uncommonly independent status.

For nine consecutive years, Business Insurance magazine has recognised Lockton as a ‘Best Place to Work in Insurance’ and we now have a new opportunity for an Account Manager within our Densura team in the city.

About Densura

Densura has grown from a standing start eight years ago to become one of the largest insurance providers of dental indemnity in the UK. We currently look after nearly 2000 individual dentists who are all self-employed. We have invested in a bespoke IT system for new and renewal business which has a client portal for documents and information. We also have an on-line community the Dentrepreneurs on Facebook. Our current team has two account executives, two field salespeople (this will grow to four once we have access to surgeries again post Covid) and one FTE support person. This team are supported by our in-house clinical negligence lawyers and our outsourced team of ten practicing dentists with a legal qualification who look after the claims and complaints.

Role’s Purpose

Provision of day-to-day servicing and handling of new business enquiries from our existing and prospective Dentist clients. Utilising telephony, hard and electronic communications and via our bespoke online portal.

Role Responsibilities:

• Provision of the day-to-day servicing of clients ‘Densura’ policies to support development of the business and retention of clients
• Placement of clients within the ‘Densura’ facility or in open market by exception and when approved
• Effective and timely management of all renewals
• Obtain new business quotations and process via appropriate media to win the business
• Meet renewal and new business financial targets
• Prepare with complete accuracy all market and client documents
• Check documents and ensure SPOE and other processes are complete before sending to client/insurer
• Provide policy documents to client in accordance with regulation and Lockton procedures
• Deal effectively (and to the satisfaction of the client, market and line management) with all queries
• Ensure accounting processes are completed in a timely and accurate manner and all queries are resolved as required by line management
• Provide Management Information and feedback as required
• Manage and coordinate client’s online journey when using the Densura portal and offline when they do not fit the requirements of the portal
• Achieve the required level of accuracy and adherence to process from audit feedback
• Assist in training and supporting other team members
• Continually maintain a knowledge of dentists, dentistry, and wider healthcare in order to understand our clients and their day-to-day cha

• Willingness and ability to continue to develop knowledge through formal and informal learning, both internal and external to the company
• Knowledge of the resources available within Lockton on how to source such services
• Ability to be the face of Lockton at trade events and to engage with existing and prospective clients in a convincing and professional manner
• Good understanding of all relevant classes of business
• Ability to identify opportunities for business development
• Ability to identify where referral of matters outside of core knowledge should be sought
• Understanding of Lockton cash collection, accounting, and invoicing process
• Good understanding of the general and legal principles of insurance
• Understand insurer rating methods for all relevant classes of insurance
• A thorough understanding of sector specific insurers products and specialisms
• Ability to broke and service the needs of client
• Broad understanding of the claims process and how to refer clients into our claim’s teams
• Experience in the relevant classes of insurance, client profiles and industry sector
• Effective and professional communication skills both verbal and written
• Ability to manage time, prioritisation, and deadlines without compromising quality or accuracy
• Analytical and problem-solving skills including research and investigation
• Maintain good business relationships with clients, insurers, and associates
• Demonstrate and understanding of when to proceed alone and when to involve the appropriate associates
• Achieve or ongoing progress in CII exams
• Effective presentation skills including preparation of materials
• Ability to explain to client the company’s products and services to ensure strong renewal retention
• Understanding of governance regulatory controls and procedures both Lockton and regulator(s)
• Knowledge of desktop software provided by Lockton, our client and insurer facing portals and relevant MS products

In return Lockton remain committed to recognising and sustainably rewarding Associates empowering you to put your clients and their business first.

We attract the best professionals to come and work with us who are excited by our unique culture that values respect, ethical, moral, and caring approach, in fact our Associates are our greatest asset.