Working at Lockton

At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented, and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.

About the role:

The successful candidate will be responsible for managing their own caseload of claims which will predominantly relate to Property, Casualty Liability, Medical Malpractice although a knowledge of other classes of business such as Engineering and Financial Lines would be advantageous.

The successful candidate will have solid experience of claims in these Classes of Business and should be looking to make that next step in their career.

The Claims Handler will be working alongside our partners, producers, account executives, and brokers; to manage claims relationship with clients and to act as an ambassador for Lockton’s claims offering.

Whilst this role could be Dubai or Abu Dhabi based, there is an expectation of being in any of these two offices for some days or attend some client meetings across UAE.

Responsibilities

• Handle a variety of claims emanating from around the UAE and manage your own allocated portfolio of accounts.
• Handle claims from first advice to final settlement, to include setting up first advice, processing and managing subsequent movements on Lockton internal claims systems.  
• Meet the agreed Service Standards, volumes and performance levels in line with the Key Performance Indicators and handle claims efficiently in proactive manner including negotiations, management of claims and the payment process.
• Possess excellent communications skills, attend regular calls and meetings with clients, provision of claims reports and management of Insurers.
• Engage in effective negotiations with insurance companies, loss adjusters and other parties to achieve reasonable claim outcomes for clients.
• Maintain strong relationships with clients, insurance companies, loss adjusters, lawyers, experts, and other stakeholders, fostering trust and collaboration. 
• Report to LIB UAE Claims Manager and provide support and assistance to the Senior Claims Advocate on large; contentious or complex losses including CAT events.

• Education: Bachelor’s degree in insurance, business administration, law, engineering, or a related field.
• Experience: Minimum of 5+ years’ experience in insurance industry, with focus on handling P&C Claims.
• Certifications: professional qualifications (e.g. Cert CII, working towards Dip CII) and/or evidence of continuing professional development throughout career.

Skills:

• Customer-focused with a commitment to providing exceptional service.
• Solid understanding of insurance policies, coverage, and the claims process.
• Display accurate communication and interpersonal skills, claims handling and negotiation skills.
• Ability to work independently and as part of a team.
• Analytical, organised and with attention to detail.
• Excellent use of standard Microsoft applications.
• Ability to articulate and promote Lockton’s core values and mission and to act as an ambassador for the firm and its claims offering.

#LM-AB67

Equal Opportunity Employer

Lockton is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive and diverse culture and environment where our people, clients and communities are treated with respect and dignity.

At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates, and thrives because of our breadth of differences. As such, we recognize that recruiting, developing, and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.