Deputy Team Leader Role – What is involved?

The Deputy Team Leader will be responsible for assisting with the management of an Account Manager team within Lockton Commercial, currently a team of 6 with plans to expand to support our continued growth across the business. You will also be responsible for managing your own client portfolio and acting as a referral point for any client questions or issues.  

Deputy Team management

• Assisting with oversight of resources across the team, allocating new and existing clients and day to day support on workload management

• Providing advice and guidance as required, act as a referral point for any technical or client queries from the team, and act an escalation point for any issues  

• Provide ongoing training and development - there will also be a focus on early career talent development to ensure we are providing the best foundations for our Associates, and supporting the ongoing development of our experienced Associates.

• Ensuring team adherence to Lockton standards and procedures

• Collating MI to share with Team Manager

• Understand the business strategy, be actively involved in developing and evolving the team strategy  

Account Manager

• Build and maintain excellent working relationships with our clients to ensure that we are providing the best service for all their insurance needs

• Build close working relationships with the market  

• Managing a portfolio of existing and new clients, supporting their ongoing insurance needs and renewal process. This will include strategy meetings, preparing market submissions, analysing renewal information, looking for opportunities to provide enhanced or additional services and tracking client policies through the renewal process. 

• Engaging with the wider team to drive new business initiatives across the business

• Proactively track client renewal periods, help build the renewal strategy and ensure that we retain commercially successful business

Skills and experience 

• Demonstrable experience of people or team management, including coaching, training and development of team members

• Proven experience of Client Account Management 

• Due to the nature of the role you will need to be organized, proficient in using Microsoft office and be comfortable communicating with a wide range of clients and colleagues

• Proven Leadership and strong interpersonal and communication skills to interact with Associates at all levels

• Desire to join a dynamic, entrepreneurial team in a growing organisation