At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action- oriented, and always striving to make ourselves and those around us better. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
As a Product Owner, you will play a pivotal role in bridging the gap between business requirements and technical implementation. You will be responsible for defining and prioritizing the product backlog, ensuring that development partner & teams are working on tasks that deliver the most value to Lockton. By collaborating with various stakeholders - you will ensure the successful delivery of high-quality products and ensure alignment with overall company business objectives.
Your Responsibilities
Product Vision and Strategy:
- Work closely with Head of Digital to build and maintain a product vision & strategy that aligns with business objectives and needs and company’s overall strategy.
- Define and continually refine the product roadmap, key milestones for product development, ensuring it aligns with the strategic goals of the organization.
Development & Backlog Management:
- Develop, maintain, and prioritize the product backlog, turning high-level project objectives into user stories and detailed requirements.
- Clearly communicate priorities and acceptance criteria to development partner.
- Ensure that the backlog is transparent, visible, and understood.
Requirement Gathering and Analysis:
- Coordinate with business and other stakeholders to gather accurate requirements and needs. Work closely with stakeholders and identify opportunities for product enhancements.
- Translate business requirements into detailed functional specifications and actionable tasks for the development partner and internal team.
Sprint Planning and Execution:
- Works in an Agile environment and continuously reviews the business needs, refines priorities, outlines milestones and deliverables, and identifies opportunities and risks.
- Lead sprint planning meetings, identifying the delivery team, ensuring that development partner and/or internal team understand backlog items and acceptance criteria.
- Actively participate in daily stand-ups, sprint reviews, and retrospectives to ensure that teams are aligned, and obstacles are addressed promptly.
Performance Monitoring:
- Establish and monitor reporting & key performance indicators to measure product effectiveness, adoptability, and effectiveness of support service.
- Use data analytics and stakeholder feedback to inform future product enhancements and strategies.
Product Support Excellence
- Oversee the delivery of product support, ensuring timely and effective resolution of issues raised on the support channel.
Implement best practices in IT product support to enhance service quality and efficiency.