Lockton is the largest privately owner insurance broker in the world. Unencumbered by shareholders, we consistently demonstrate double digit organic growth.

About the Role

The purpose of this role is to support the COO in delivering the operational strategy for the people solutions team. You will be required to provide support in maximising efficiency of current systems and infrastructures,

The impact of this role is to significantly contribute to the Lockton People Solutions growth agenda through investigating quality problems and supporting the implementation of changes and improvements. This role requires ongoing evaluation of systems, data and processes to identify areas of growth opportunity.

Key Tasks and Responsibilities

• Maximise efficiency of current systems & infrastructure
• Investigate quality problems and recommend changes or improvements
• Facilitate the introduction across the division of new processes or improvements to existing processes
•  Ongoing evaluation of systems, analysing data, evaluating processes to establish best practice and identify opportunities for improvement
•  Establish optimal internal tech solution with input & support from key stakeholders
•  Ensure that all activities undertaken are compliant with current regulatory and internal standards and procedures
• Monitoring of cash collection performance & Bad Debt
• Responsibility for Forecasting, Budgeting & tracking Actuals in relation to revenue & expenses
• Maintain Divisional Risk Register and identify emerging risks
• Monitoring of Company KPI goals with the Division, ensuring remedial action where performance falls below company expectation
• Preparation of material for governance meetings (Business Unit reports, Divisional ExCo meetings, Team meetings)
• Drive business success by identifying, triaging, and developing areas of change to enhance efficiency and cost saving, revenue growth, and to maximise value

Candidate profile –

Provide excellence in service to our clients, our Markets, & our associates

• Maintains and develops market & product knowledge
• Develops innovative and practical solutions for clients
• Maintains client and market relationships to enable resolution of issues and completion of client project
• Has strong presentation skill, adjusting communication style to suit the audience

Provide commitment to the development of ourselves and our associates

• Acts as a role model, leading by example
• Is approachable and shares expertise with other associates
• Aligns appropriate team members to address key business requirements
• Mentors associates to help them realise their full potential
• Promotes and delivers effective performance management
• Engages others to introduce approaches that transform the business

Be Committed to enabling financial success

• Manages to professional standards
• Demonstrates strong professional negotiation and persuasion skills to achieve objectives
• Identifies and realises growth opportunities

Drive service excellence, efficiency, and productivity through effective business operational processes

• Seeks ways to streamline and improve current working practices
• Develops, implements, and ensures adherence to internal controls and procedures
• Drives service improvement and quality initiatives
• Has strong influencing skill, adjusting communication style to suit the audience to achieve objectives

As a family organisation, Lockton is not driven by the quarterly pressure from the financial markets. This kind of independence frees us to always act in the best interest of our clients and creates a completely different dynamic, one that is focused on your success.

For nine consecutive, Business Insurance magazine has recognised Lockton as a ‘Best Place to Work in Insurance’.