About the role

An exciting opportunity has arisen for an analytical individual to join our Insurance Broker Accounts (IBA) team – who work closely with Lockton’s clients and insurance underwriters to carry out the reconciliation and management of client money.

This is an excellent role for someone with an interest in finance and a keen eye for detail to join a dynamic and growing business. The successful candidate will demonstrate a high degree of accuracy and initiative and will be an excellent communicator who builds positive and successful relationships with stakeholders.

Based in our London office, you will benefit from the support of a longstanding professional team to support this next stage in your career and professional development.

Key responsibilities of the role

Line management for bureau team in London and Brighton by:

• Working with IBA Managers and Senior Manager to support the day-to-day management of the iBA bureau team functions.

• Leadership of a group of associates focused on a specific book of Lockton business.

• Monitor KPI’s/SLA’s as agreed by the business and provide support to the team to meet these performance requirements.

• Perform regular monthly 1:1’s with the team members and annual appraisal.

• Act as point of technical escalation within the team and wider IBA function.

• Act as an approver for payment requests, ensuring all payment request packages meet financial control standards.

• Coach and develop team members to provide them with relevant skills to undertake their assigned tasks and to allow them to develop professionally.

• Review reporting of bureau management dashboards, financial data, perform root cause analysis of any issues and liaise internally with the business where necessary.

• Act as liaison for our clients or insurance underwriters – constantly work to improve and strengthen relationships and review processes to mutual benefit including instigating key insurer partnership meetings.
• Dealing with credit control requests from insurers and providing responses on settlement.

• As required, involvement and management oversight in the review and testing of internal processes and systems.  This will include keeping up to date with market changes and assisting with testing for the Blueprint 2 London market changes, Brokersure, A4B and Sector systems.

Candidate requirements:

• Finance or IBA background.

• A good understanding of the general and legal principles applicable to insurance in particular FSA client money rules.
  Preferably a background and understanding of London Market trading platforms.

• A working knowledge of the computer desktop software provided by Lockton including Microsoft Office suite, Excel, Brokersure BE/EA, Power BI, Sector and A4B.

• Previous line management and works well as part of a team in support of other team colleagues.

• Ability to achieve set individual and team goals and objectives.

• Ability to communicate effectively and professionally both verbally and in writing to maintain positive and successful business relationships with Lockton colleagues, our clients, insurers, and other third-party providers representing Lockton in the highest professional manner.

• Good numerical ability and an analytical mindset. Ability to compile, analyse and interpret financial information and data to facilitate decision making, with excellent attention to detail.

• Analytical and problem-solving skills, including research and investigation.

• Good organisational skills, ability to manage time, prioritise and ensure that deadlines are met without compromising quality.

• A good understanding of the general and legal principles applicable to insurance in particular FSA client money rules.

An exciting opportunity has arisen for an analytical individual to join our Insurance Broker Accounts (IBA) team – who work closely with Lockton’s clients and insurance underwriters to carry out the reconciliation and management of client money.