Lockton Re is looking to hire an IT Operations Analyst to join our growing Business Technology team - supporting the business in a crucial point in our growth journey.

The purpose of this role is to support application maintenance and end user queries where key tasks & duties will include:

• Diagnosing and resolving end user queries across the business application portfolio, including liaising with appropriate infrastructure and development teams.
• Providing face-to-face desk side support and be visible to the business.
• Administration of user accounts across all applications, manage license allocation and monitor usage.
• Testing of upgrades and patches to ensure no break in application availability.
• Providing end user training and maintain documentation.
• Proactively improving efficiency and automation.
• Maintaining application catalogue and drive compliance with internal security and operational controls.
• Assisting with projects as needed.

Given the level and focus of this role, we encourage candidates to apply from all sectors however experience or attributes aligned to the following points will prove useful:

• Ability to work independently and as part of a team.
• Excellent customer service and communication skills.
• Basic understanding of IT Service Management.
• Knowledge of reinsurance, Salesforce, OpenTwins, document management preferred.