• Manage claims from first notification to final settlement, liaising effectively with clients, insurers, loss adjusters, and other relevant parties.
• Provide clear and accurate advice on policy coverage, claims strategy, and the documentation required to progress claims efficiently.
• Negotiate with insurers to achieve the most favourable and cost-effective outcomes for clients.
• Agree and monitor claims reserves, ensuring they are realistic, accurate, and regularly reviewed.
• Ensure key and major claims are escalated appropriately, recorded on the Key Claims Register, and managed in line with Lockton standards.
• Understand and apply the correct claims notification, investigation, and settlement procedures across relevant classes of insurance.
• Maintain accurate and up-to-date claims records on internal systems, including diary management for outstanding actions.
• Attend internal and external meetings as required, contributing professional insight and claims updates.
• Report major or sensitive claims to the responsible Account Executive in a timely manner.#
• Understand client insurance programmes, service plans, and any bespoke claims handling arrangements, documenting these clearly for internal use.
• Undertake specific tasks and projects as directed by management, ensuring agreed timescales are met.
• Work collaboratively

Experience & Technical Knowledge

• Min 2 years’ experience in a claims handling role, ideally with a strong focus on Motor Claims.
• An understanding of the key classes of insurance relevant to the role.
• Working knowledge of insurance policy coverage, claims processes, and reserving principles.
• Understanding of general legal principles relating to insurance and claims handling.
• Ability to prepare, interpret, and analyse claims data, including claims trends, triangulations, deductibles, and cover variations.

Skills & Attributes

• Strong communication skills, with the ability to engage professionally and clearly with clients, insurers, and internal stakeholders.
• Excellent organisational skills, with the ability to manage time, prioritise workload, and meet deadlines without compromising quality.
• Analytical and problem-solving skills, including research and investigation capabilities.
• A proactive approach, demonstrating sound judgement on when to work independently and when to involve appropriate colleagues.
• Commitment to ongoing professional development through both formal and informal learning.
• Good working knowledge of internal systems and an ability to effectively source and utilise wider Lockton resources.
• A collaborative team player who supports colleagues and contributes positively to the team environment.

Why Join Lockton?

• A global brokerage with a strong and growing presence in Belfast
• Opportunity to handle a varied and engaging claims portfolio
• Supportive, knowledgeable claims team with clear development pathways
• Ongoing training and professional development opportunities
• Exposure to complex claims and high-quality clients
• A culture that values expertise, integrity, and long-term career progression

The Lockton Belfast team draws on decades of insurance services experience, combining deep technical expertise with innovative, tailored solutions for clients ranging from local businesses to major global organisations.

We are now seeking a Claims Technician to join our established and growing Claims team. This role is ideal for someone with 2–3 years’ experience in claims handling, ideally with a strong grounding in Motor Claims, who is looking to further develop their technical capability within a professional, client-focused environment.

This is an excellent opportunity to take ownership of claims from notification through to settlement, build trusted relationships with clients and insurers, and progress your career within a highly respected global brokerage.

About the Role

As a Claims Technician, you will be responsible for managing claims to conclusion across an allocated portfolio of clients, ensuring a high-quality service is delivered at every stage of the claims process.

You will act as a key point of contact for clients, insurers, loss adjusters, and legal representatives, providing expert guidance on coverage, claims strategy, and settlement negotiations. The role requires strong technical knowledge, sound judgement, and the ability to manage competing priorities effectively.