Lockton Re helps businesses understand, mitigate, and capitalize on risk. We’re pushing the reinsurance industry forward with smarter solutions that leverage new technologies—delivered by people empowered to do what’s right for clients growing to a headcount of more than 450 associates globally across 19 locations.

We’re the reinsurance business of Lockton Companies, the world's largest privately-held insurance broker. Fierce independence frees us to deliver an exceptional client service experience, unencumbered by pressure from financial markets, geographical divides or silos, or conflict of interest between organisational goals and our clients’ needs.

About the role

Sitting within Lockton Re’s established Business Technology team, this role requires the successful candidate to be able to help frame and mature the services/standards provided and act as an enabler, assisting the successful delivery of our project portfolio whilst providing our leaders with the insights and assurances they need to support successful delivery.

Reporting directly into the Business Technology team and working with Business leads and key stakeholders, the Business Analyst will fill a critical role within the organisation tasked with collecting, understanding, documenting, and representing business requirements to drive towards fully digital processes. The application portfolio includes Salesforce, OpenTwins, Whitespace and other proprietary systems.

This role will primarily focus on Salesforce but may touch upon other business applications as needed, which will provide the opportunity to use existing skills and experience whilst acquiring new ones.

Key Responsibilities

• Work closely with business leads and teams to identify gaps in existing technology, understand business need in filling those gaps and outline requirements and user stories to drive development.
• To review and identify opportunities to optimise current business capabilities and processes and drive efficiencies.
• Partner with tech leads, vendors and development teams to prioritize and deliver on the requirements.
• Undertake configuration or development activity as needed, such as making changes in Salesforce.
• Take a lead role in the development lifecycle from definition of business needs through to solution fulfilling the defined requirements.
• Oversee user acceptance testing and support through the testing process with relevant training and documentation.
• Support implementation and quality assurance activities to ensure solutions meet expectations and business requirements.
• Always having the business user and the experience of our customers/clients in mind .
• Be an active advocate for change and bring your knowledge of best practise in business analysis to help progress the teams’ continual improvement.

Your knowledge of and experience working with Salesforce will naturally help you succeed in this role and we therefore encourage applications from all backgrounds and sectors. To support these applications, we also wanted to include other experience, skills or competencies which we will be looking for you to bring to this position.

Essential:

• Salesforce experience in business analysis and development particularly with CRM or Sales Cloud – Salesforce Developer Certifications highly desirable
• Demonstrable experience as a high performing Business Analyst with a focus on user experience
• Previous experience in delivering significant Salesforce changes in a B2B environment
• Effective communicator with internal stakeholders (at all levels) in the business, understanding their needs
• Skilled at performing business process and gap analysis with the ability to identify opportunities for process optimisation
• Delivery and detail focussed when implementing changes to support business requirements
• Can do attitude (no job is too small or too big) with the ability to work on your own or as part of a bigger team

Desirable:  

• A solid understanding of the insurance/reinsurance industry
• London Market Broker experience
• Experience of system implementations; general business change