The purpose of this role is to support the service delivery of client accounts across the People Solutions practice…   

 
 Key Tasks & Duties

• Leading multiline SME clients as a technical and trusted advisor, ensuring client retention

• Understand clients benefit requirements and develop a strategic approach to benefit programmes

• Ensure renewal timelines are met, market reviews undertaken and policies placed in advance of renewal

• Review service disruption/dissatisfaction and implement appropriate actions with carriers to resolve

• Support the broader development of insurer relationships

• Ensure compliance requirements and internal controls are fully met

• Senior peer reviewer/technical oversight of associate consultants and benefit analysts

• Support leadership of local team – act as second to Team Manager taking on delegated tasks
   

Skills & Knowledge 

• 
  CII Qualification

• Proven track record of effective stakeholder management

• Proven experience in UK SME benefit broking/consulting environment

• Exceptional client relationship skills

• Commercial/value-add mindset