Lockton Re helps businesses understand, mitigate, and capitalize on risk. We’re pushing the reinsurance industry forward with smarter solutions that leverage new technologies – delivered by people empowered to do what’s right for clients. Our success has seen the business grow to a headcount of more than 450 associates globally across 19 locations.

We’re the reinsurance business of Lockton Companies, the world's largest privately-held insurance broker. Fierce independence frees us to deliver an exceptional client service experience, unencumbered by pressure from financial markets, geographical divides or silos, or conflicts of interest between organisational goals and our clients’ needs.

Owing to the success of our expanding International P&C business unit, Lockton Re are looking to hire this Senior Claims Specialist to join our team in the London office, focusing specifically on Casualty & Motor business. 

Role Responsibilities

This is a dedicated role for an experienced Excess of Loss Claims Specialist which will include the following responsibilities: 

• Cover complex claims and negotiate claims matters i.e. ECO, ex-gratia, and non-standard presentations.
• Identify client’s individual requirements and work alongside them to achieve the best possible outcomes to embrace the client partnership ethos within Lockton Re.
• Foster a close working relationship alongside our production team.
• Proactively engage and meet with reinsurers to manage queries and follow up on responses, focusing on delivering a value-added service for our clients.
• Negotiate and process claims from initial notice, through to the settlement and closure of claims.
• Knowledge of Indexation and the ability to calculate and process Reinstatements.
• Daily monitoring of held balances to follow our “pay as paid” process, working closely alongside our IBA team.
• Excellent technical knowledge of the Lloyd’s and Company Reinsurance markets.
• Provide technical claim advice on contract wordings.
• Assist with the mentoring and development of team members.         

Successful applicants will be able to evidence experience in the following role requirements:

• Essential in-depth knowledge of IMR, CLASS, ECF, LORS and advantageous for candidate to have experience of Open TWINS.
• Experience with dealing with large corporate clients.
• Ability to communicate effectively and professionally both verbally and in writing with clients, reinsurers and other associates, including RFP’s and regular presentations both internal and external.
• Manage time, prioritise and ensure that deadlines are met without compromising quality.