Our UK Construction team is seeking a proactive and detail-oriented Construction Account Handler to join our practice. This role will involve managing client relationships, supporting account executives, and providing comprehensive insurance solutions to clients in the construction industry. The ideal candidate will have strong technical knowledge in construction insurance and an ability to build and maintain relationships with clients and insurers.

Key Responsibilities:
Client Management:

• Provide day-to-day client support, addressing queries, and ensuring high-quality service.
  Maintain regular communication with clients to understand their evolving needs and ensure their insurance requirements are met.
  Account Handling & Administration:
• Assist with the preparation and submission of renewal presentations, new business quotations, and mid-term adjustments.
• Manage policy documentation, endorsements, and premium payments in line with client instructions and deadlines.

Risk Placement:

• Work closely with account executives and brokers to support the placement of construction-related insurance policies (e.g., Contractors All Risks, Employers Liability, Public Liability, etc.).
  Collaborate with insurers and underwriters to negotiate terms and secure the best coverage for clients.

Claims Support:

• Assist clients in the event of a claim, ensuring efficient and timely resolution in line with Lockton’s service standards.
• Liaise with the claims team to ensure all necessary information is provided to facilitate prompt claims processing.

Compliance & Reporting:

• Maintain accurate records, updating systems with client details, policies, and communication logs.

Continuous Improvement:

• Keep up to date with industry trends, new products, and changes in regulation.
• Contribute to process improvements and identify opportunities to enhance client service.

• Experience in UK Construction insurance, gained from a brokerage or underwriting firm
• Strong communication and negotiation skills, with the ability to build and maintain relationships with clients and insurers
• Attention to detail with excellent organisational and time management skills
• Ability to work effectively as part of a team and individually